Position Summary: The Best Practice Engineer is the primary advocate for the proactive approach to service delivery promised to our clients. They serve as the evangelist of standards and alignments who develops a technical relationship with our clients based on our process.

 

Skill Requirements:

The Best Practice Engineer requires:

- Exceptional communication skills.

- The ability to multi-task, prioritize, and adapt to changes quickly.

- The drive to build Client loyalty through transparency and vulnerability.

- A working knowledge of Windows Server roles.

- The ability to troubleshoot complex network issues.

- The ability to install and troubleshoot MTC product lines.

- The ability to serve as an escalation resource for other Teammates.

 

Essential Duties and Responsibilities:

The Best Practice Engineer will:

- Be actively engaged in a professional growth plan.

- Perform regularly scheduled technical audits/reviews of client networks against best practices

- Look for opportunities within client processes, documentation, and system design to streamline our service delivery

- Assist Client Relationship Managers with strategic planning

- Help maintain client documentation

- Act as a resource for projects and hardware and software upgrades

- Provide client technical support for phone, email, and walk-in requests

- Troubleshoot Client desktop and server issues

 

Essential Duties and Responsibilities:

The Best Practice Engineer will:

-Be actively engaged in a professional growth plan.

 

-This is not a comprehensive list of the responsibilities and duties associated with the position. Additional tasks may be assigned to the Teammate from time to time and the scope of this position may change as necessitated by business demands.